Customer Support

Delivery policy


We ship to everywhere in Australia.

You will receive your delivery in 1-7 business days.
Regional delivery areas are still entirely free. It takes us a bit longer to reach you, so you might receive your delivery up to 10 days if your area is far from centres.

Yes! We provide Free Shipping on all orders in Australia wide.

No. We'll deliver it 'to the door'. But Don't worry about moving it inside your house because it will be 'Mattress In Box', which is EASY for you to place it everywhere you like!

You could change it before we assign your delivery because it's tough to change the address when the package is already on the way. Please inform as soon as possible, and we'll do our best to help you.

Use this text to answer questions in as much detail as possible for your customers.

Billing & Payments

Newentor accepts major Credit Cards-Visa, MasterCard, American Express and also Paypal and Afterpay.

Use this text to answer questions in as much detail as possible for your customers.

Yes. You could select the Afterpay payments to get interest-free. It will transfer to the Afterpay applications to finish your payment.

120 Night Trial

We provide you 120 nights to ensure the bedding is suitable by sleeping on it, guaranteed by offering a full refund if you would like to return.

All the returns will be donated to charity. You could contact us, and we will provide you with directions.

We will notify you once the charity has received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Warranty & Returns

If you consider your product might have a defect and you are the original buyer, contact us to sort this out for you quickly. A brief written description and photos of the problem or condition that you believe constitutes a defect is needed to help us understand your issue. This allows us to speed up your claim.

For more warranty information: Warranty Page.

Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service.au@newentor.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
For more return information: Return Page

COVID-19 FAQ

Yes. Of Course. We still provide Free-Shipping Australia wide.

Yes. The return service is running as normal.
To be noticed: If there is a lock down or Government restriction that cause the charity couldn't collect your product at this time. Collections will reopen once conditions lift.

Newentor Pillow FAQs

There are four sizes of Newentor Pillow to make sure you meet your best one.

S:58 x 35 x 7.5CM
M:59 x 36 x 9CM
L:60 x 37 x 10.5CM
XL:61 x 38 x 12CM

Yes. Thanks to the zip design, you could remove and wash the pillowcase conveniently, but not bleach.

It's made of Gel memory foam, a High-elasticity sponge, a Skin-friendly Pillow Case and an Invisible Zipper. The material is CertiPUR-US Certified, which ensure safety and quality, with no toxic or harmful chemicals.

It's a 2 in 1 Design! We innovate a 2 Side Design to provide different firmness in one pillow and make sure it suits both back and side sleepers

Memory Foam Side - Perfectly designed for back sleepers or those who prefer a soft pillow.

High Elastic Foam Side - Specially designed for side sleepers or those who prefer a firm pillow.

We offer a full 120 Day Warranty to meet the high standard quality of your home use. The Warranty starts on the delivery date of the pillow and lasts until the end of 120 days from that date.

For more Pillow Warranty information: Warranty Page

Newentor Mattress FAQs

Width*Length*Height

Single: 92*188*22 cm

Long Single: 92*203*22 cm

King Single: 107*203*22cm

Double: 137*188*22 cm

Queen: 153*203*22 cm

King: 183*203*22 cm

Super King: 203*203*22 cm

Pretty Easy! We have three interchangeable layers that you could adjust the firmness to meet your best comfort.

Gel-Visco Memory Foam: Put this layer on top to achieve a softer H2 hardness. Absorb the pressure and releases the pressure points to experience a weightless sleep.

High-density Q-stretch foam layer: Put this layer on top to achieve a medium H3 hardness. Adapt to your body shape until the pressure has been released entirely and offer comfort with additional support.

Highly elastic comfort foam: Put this layer on top if you prefer a firmer mattress. This Foam gives optimal stability to your back.

Our Newentor Mattress is suitable for all frames. It can be placed on Slatted frames, Box Spring, Foundation and also on the floor. All of our sizes suit Australian standards.



Unlike the expensive mattress sales layer by layer, we cut the cost of middle man commission and retail store mark-up, bringing the bedding from the manufacturer to your home directly through Easy Online Shopping.

Try the mattress just at your home at ease to make sure you enjoy the feel of a comfortable hotel bed that will make every night feel like a holiday.

Our mattresses are tested to last, so we offer a full 15-Year Warranty. The Warranty starts on the delivery date of the mattress and lasts until the end of 15 years from that date.

For more Mattress Warranty information: Warranty Page

Newentor Topper FAQs

The size of our Newentor Topper adheres to standard Australian dimensions, as follow Width*Length*Height :

Single: 92*188*7 cm

Long Single: 92*203*7 cm


King Single: 107*203*7 cm

Double: 137*188*7 cm

Queen: 153*203*7 cm

King: 183*203*7 cm

Super King: 203*203*7 cm

Pretty easy to install. Just use your existing mattress as a base and lay our Newentor Mattress Topper directly on top. You're ready to enjoy a comfy sleep. The size of our Topper adheres to standard Australian dimensions.

Yes. Thanks to the side zip design, you could remove and wash the cover conveniently. It's machine washable & low heat drying.

Try the mattress topper just at your home at ease to make sure it's suitable for you and enjoy your sound sleep every night.

Our Topper is tested to last, so we offer a full 10-year Warranty. The Warranty starts on the delivery date of the Topper and lasts until the end of 10 years from that date.

For more Mattress Topper Warranty information: Warranty Page